Return Policy
Return Policy
I believe in personalized customer service, and I am happy to help you directly with any questions or concerns that may arise. Please email me at gdnaturephotography2022@gmail.com and I will respond in 2 days or less.
If you do not have Venmo and would like to arrange another form of payment, please contact me, we’re flexible.
When checking out with Venmo, there’s an option to designate that the transaction is a purchase from a business. Venmo offers some consumer protection. ***Put order details in the Venmo memo section: Product type, size, and image name.
In general, if you are unhappy with a purchase for any reason, I’m open to negotiate an outcome that remedies the situation. If there’s a genuine mistake on our end, I will issue a refund or an exchange. If an item is compromised due to a third party vendor, we will do our best to resolve the issue to the satisfaction of the customer. Each claim is handled on a case-by-case basis, no call centers or complex corporate webs to deal with!
Please take care to ensure you’re choosing the desired dimensions and that the address details are correct. The mockup shows how the image will be cropped - so make sure it is to your liking before placing the order.
There is no guarantee on shipping time, but we will begin the printing process the moment the payment goes through.
If you have a large order or need any special accommodations, please email me and we can set up a phone call if needed. We will offer you a discount on larger orders and repeat orders - Thank you for your business!
Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Damaged & mislabeled items - We pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement or refund.
Size exchanges - Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Buyer’s remorse - We offers refunds only for damaged or mislabeled products, not for buyer’s remorse.
Lost in transit - Our shipping methods have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and you still hasn’t received their order, the package might be lost in transit.
If the customer’s shipping address was correct and the order still hasn’t arrived, submit a problem report and our customer support will find a resolution for you. We usually cover the costs of reprinting and shipping replacement orders.
Order Processing
